The ability to recover quickly following a cyber-attack is a major priority for any organization, and more so for those that present many customer-facing services. In addition to lost revenue, a prolonged outage can damage brand reputation and customer experience for a significant period following the event. Having multiple customer interface points can broaden the attack surface for potential cybercrime. In this instance, a long-established charity organization within the APAC region determined that the administrative overhead of performing system recovery for multiple customer-facing services using existing recovery tools would present an unacceptably long recovery time in the event of a cyber-attack. There was a clear requirement for an extra layer of protection to recover systems and supporting infrastructure to meet Recovery Time Objectives (RTO) quickly and automatically.
Using Cristie Recovery (NBMR) automation features in conjunction with their existing Dell Networker backup environment, the organization was able to eliminate 100s of hours in system recovery administration overhead. Recovery of systems supporting important customer-facing services such as payments, consisting of server estates numbering into the hundreds, was easily automated with Cristie Recovery (NBMR) software. Cristie Recovery features allowed customization for the requirements of multiple operating systems and network configuration options to accommodate secure isolated air-gapped network infrastructures. The seamless integration with Dell Networker Data Protection Software provided full recovery from a single backup and enhanced the benefits of the Dell Cyber Recovery Vault platform to ensure system recovery could be easily comply with internal cyber recovery RTO directives.
A long-established non-profit organization within the APAC region providing horse racing, sporting, and betting entertainment. The charity provides dining, social, sport and recreation facilities to over 23,000 members. With multiple racing venues, over 100 regional outlets, and upwards of 24,000 staff, the charity IT infrastructure supports many functions and customer touchpoints.
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