Enterprise class machine recovery and migration

Support

Cristie’s dedicated support team are on hand to assist full and trial users.

All Cristie software purchased from IBM or through other Cristie partners includes 12 months of software maintenance from Cristie. Software maintenance provides users with free upgrades to the latest releases of the software, as well as free technical support by phone and email.

Cristie will also provide assistance in setting up and testing software for evaluation purposes or for a proof of concept.

Contact SupportSupport Availability

Please have your contract number ready to assist with your call.

Telephone: +44 (0) 1453 847 009

US Toll Free: 1-866-TEC-CBMR

Email: cbmr(at)cristie.com

05:00 to 17:00 Eastern Standard Time (EST) Monday to Friday

Out-of-Hours support available to customers with a valid Support Agreement - Severity 1* issues only

UK Bank Holidays (detailed below) classed as Out-of-Hours support - Severity 1* issues only

*Severity 1 issues are defined as: a production server failure, cannot perform recovery, or actual loss of data occurring.

Further Information and Advice


Solutions to minor technical problems and tips and advice relating to Cristie products may be found in the Cristie KnowledgeBase.

UK Bank Holidays 2012

  • Monday 2 January
  • Friday 6 April
  • Monday 9 April
  • Monday 7 May
  • Monday 4 June
  • Tuesday 5 June
  • Monday 27 August
  • Tuesday 25 December
  • Wednesday 26 December

UK Bank Holidays 2013

  • Tuesday 1 January
  • Friday 29 March
  • Monday 1 April
  • Monday 6 May
  • Monday 27 May
  • Monday 26 August
  • Wednesday 25 December
  • Thursday 26 December

    Cristie - Experts in Bare Machine Recovery

     


    See how Cristie can help protect your business today - download a free 30 day trial to find the ideal solution for you........................... "Thanks for your extremely short response time, you are absolutely market leader on customer response! Makes my IT life easy" - TOYOTA Material Handling Europe........................... "We chose TBMR because it allowed us to meet our customer's 2 hour SLA at a significantly lower cost than clustering or other alternatives"........................... "In addition to a strong product suite, Cristie has demonstrated very responsive support to our technical team. With strong products and exceptional support, Cristie continues to be a valuable asset to our team" - Manager, Global Services department, large US company........................... "As a project manager supporting a large US government web farm, it is essential to have a reliable and speedy full server recovery capability that supports multiple OS platforms. The Cristie Bare Machine Recovery product suite, with its integration to the Tivoli Storage Manager solution, delivers that capability" - Global Outsourcing Company...........................