Protection of over 150 systems with seamless scalability as new applications are added.
With vastly improved system recovery times, service outage times are kept to a minimum ensuring that customer SLAs can not just be met but exceeded.
Protection can be scheduled for all systems without any impact on service operations.
Easy setup and teardown of system recovery test environments are possible at any time reducing administrative overhead.
With comprehensive system recovery reporting the SoftBank support team can monitor and respond to system recovery scenarios at any time.
System recovery time for the entire server estate reduced to less than one hour from 2hr+ using the previous system recovery workflow.
SoftBank Mobile is a leading Japanese telecommunications and Internet corporation company, with various operations including broadband, fixed-line telecommunications, e-commerce and Internet.
Customer service is very important to SoftBank Mobile and the company offer 24 x 365 support with clear service level agreements. However, its legacy manual backup operations were time-consuming, operated through scripts and standard system tools such as ftp and
tar. SoftBank Mobile needed a machine backup and recovery solution that would not only meet but exceed existing SLAs.
After a competitive tender process, SoftBank Mobile purchased CBMR from Cristie Software and began to enjoy immediate benefits. CBMR supports online backup without affecting SoftBank Mobile’s running applications and operations. Seiichi Koike, Deputy Manager, SoftBank mobile says, “We use CBMR for all of our scheduled server maintenance, and for updates to applications and system configurations. With around 150 servers on our network service system, it is important that our backup solution now gives us stability and continuity.”
The measured time for recovery (including OS, applications and data) using CBMR is now under an hour – compared with at least two hours previously. Koike says, “Our operations team can now execute the maintenance of our servers with confidence, as CBMR gives them a quick and easy recovery process should any server fail”.
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