Customer Snapshots

Our customers say it better than we can. You can read some snapshots of our customers’ successes here. And then let us know if we can do the same for you.

Tires Leading Supplier to the Automotive Industry

computerCloneManager used to create hot standby servers for web server estate

clockDisaster Recovery process reduced from 12 hours to less than one hour

tickClone Sync feature allows for live periodic syncs between source and target servers

“CloneManager is the best product I have found for Linux server disaster recovery, by keeping the DR side up-to-date with the production servers.”Senior Systems Administrator

An award-winning, national supplier to the automotive industry made a recent move from Windows to Linux servers for their growing web server estate.

The company wanted to replace its manual disaster recovery process with an automated, streamlined solution. The Senior Systems Administrator (SSA) says, “We looked for years for something like CloneManager. Something that would help us automate the process of having a backup server ready to be booted up in the event of a failure.”

CloneManager is currently used on 9 web servers that support the primary business, with plans to extend its usage as new business ventures emerge. Once each web server has been cloned, the Clone Sync feature of CloneManager is utilized twice a week for live syncs between the production systems and target clones.

Only data that has changed since the original clone is copied. The SSA comments, “CloneManager is so easy to install and use, and the ability to schedule syncs means I don’t have to waste time re-cloning.”

In a DR test, the company failed over all 9 of its web servers to its DR center. Once the server clones were re-booted, the web servers were back online and fully functional.

“It used to take us around 12 hours to test our servers, it now takes less than one hour. We no longer have to rebuild servers and run lengthy checks for software updates. Our websites are essential to our business – I now have complete confidence that should a disaster happen, we can quickly and fully restore them.”

Download the Automotive Customer Snapshot  pdficon_large

Setra logo Setra enjoys speedy, stable and secure migrations with TBMR

Key facts

handshakeleading IT services provider, QD, used Cristie TBMR to effciently migrate a large number of servers for Setra Group

clockSimultaneous, controlled recovery of multiple physical and virtual servers

dollarMinimum downtime achieved to reduce impact on live production process

“We put our trust in Cristie TBMR. It is powerful and easy to use software.” Peter sundelin, Infrastructure Manager, QD

When Swedish IT provider QD was asked by Setra to quickly move a large number of servers with limited access to the existing IT environment, QD put its trust in TBMR.

Setra Group, one of Sweden’s largest wood products companies, turned to QD to help with an urgent requirement to move its entire IT infrastructure within a very tight time schedule. Peter Sudelin, infrastructure manager, QD, says, “Setra asked us to migrate a large number of servers without risking the company’s ongoing production process, and with minimum downtime.”

The complex and urgent logistics of the project meant QD needed an easy to use, innovative, powerful software solution to migrate all of Setra’s physical and virtual servers. QD selected Cristie Software’s TBMR which allows users to recover machines directly from native backups, including IBM Spectrum Protect (TSM). Designed to provide rapid automatic machine recovery to an identical state, TBMR is capable of restoring ‘anything to anything’; from similar to dissimilar hardware, from physical to virtual to cloud, in any direction.

Installing TBMR was simple and QD were able to migrate all of Setra’s data to new hardware quickly and securely, and in a con-trolled manner. Sudelin comments, “We knew we had the tools necessary to handle the migration successfully. One could say that we simulated a disaster recovery at Setra’s previous site and restored all data in our own IT environment at the new site.”

“We performed the migration in less time than estimated and finished before the deadline. Setra was aware of the challenges and overwhelmed that everything went so smoothly.”

TBMR is now an integral part of QD’s solution offering and they are using it increasingly in other projects.

Download the Setra Customer Snapshot  pdficon_large

logo TBMR boosts protection and availability of data at Grupo Boticário

Key facts

handshakeCristie TBMR integrates fully with IBM Spectrum Protect (TSM) running on Linux

clockFast and reliable SAP database recovery – last position, poin-in-time, or full

dollarReduced cost of system protection due to automated recovery processes

“Cristie TBMR is very easy to implement and use. It’s working perfectly for us.” Fernando Dondeo, IT DR and Business Continuity, Grupo Boticário

With its roots in 1977 and group operations established in 2010, Grupo Boticário is now the world’s largest perfumery and cosmetics franchise, with an international presence and 22,000 employees. Explosive growth and an increasingly complex IT infrastructure meant Boticário needed to ensure its systems were not only securely protected, but also easily recoverable.

Boticário runs SAP HANA on a Linux OS, processing around 3TB of data. It was this relational database management system, designed to handle both high transaction rates and complex query processing, which needed to be recovered. The Boticário IT Crisis Management team selected Cristie TBMR (system recovery for TSM) as it supports Linux and integrates fully with TSM.

TBMR was installed on each server within the Boticário HANA environment. The environment was then configured to automatically recover a perfect copy of the software infrastructure from the TSM backup server, including the Linux OS, applications, configuration, and data.

Fernando Dondeo, responsible for IT continuity process, monitoring and contingency strategy at Grupo Boticário says, “Cristie TBMR is very easy to implement and use. You just
follow the simple set up instructions, and nothing more. It’s working perfectly for us.”

Boticário can now efficiently restore its TSM backups, and in turn the SAP HANA databases, fully, to their last position, or to any point-in-time available within TSM, without the original
install media.

Using a combination of TBMR, TSM B/A Client and TSM for ERP, Boticário now has the perfect backup and recovery solution.

Download the Boticário Customer Snapshot  pdficon_large

SoftBank SoftBank Mobile gains Recovery Assurance with Cristie BMR solution

Key facts

clockCBMR purchased to support 24 x 365 system availability

cloudSolution installed on over 150 servers

dollarRecovery time of network system reduced from two hours to under one

handshakeCustomer SLAs now easily exceeded

“Cristie’s CBMR solution gives us stability and continuity in our business.”Seiichi Koike, Deputy Manager, SoftBank Mobile

SoftBank Mobile is a leading Japanese telecommunications and Internet corporation company, with various operations including broadband, fixed-line telecommunications, e-commerce and Internet.

Customer service is very important to SoftBank Mobile and the company offer 24 x 365 support with clear service level agreements. However, its legacy manual protect operations were time-consuming, operated through scripts and standard system tools such as ftp and tar. SoftBank Mobile needed a machine protect and recovery solution that would not only meet but exceed existing SLAs.

After a competitive tender process, SoftBank Mobile purchased CBMR from Cristie Software and began to enjoy immediate benefits. CBMR supports online protect without affecting SoftBank Mobile’s running application and operation system. Seiichi Koike, Deputy Manager, SoftBank mobile says, “We use CBMR for all of our scheduled server maintenance, and for updates to applications and configuration. With around 150 servers on our network service system, it is important that our protect solution now gives us stability and continuity.”

Although there have been no critical server failures at SoftBank Mobile, the predicted time for recovery (including OS, applications and data) using CBMR is now under an hour – compared with at least two hours previously. Koike says, “Our operation team can now execute the maintenance of our servers with confidence, as CBMR gives them a quick and easy recovery process should the server fail”.

Download the SoftBank Customer Snapshot  pdficon_large

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