Dedicated Support Team

 
 

All Cristie software purchased from IBM or through other Cristie partners includes 12 months of software maintenance from Cristie. This includes access to:

  • free upgrades to the latest releases of the software
  • free technical support by phone and email
  • assistance in setting up and testing software for evaluation purposes or for a proof of concept.

Cristie’s first class support team are on hand to assist full and trial users.

Our support team are a committed, knowledgeable and friendly group that can provide assistance for any of the supported operating systems (Windows, Linux, Solaris and AIX) that our software caters for.

They are available 24 hours a day, 7 days a week throughout the year for PriorityOne issues, to ensure they are on hand when needed.

We understand how critical and damaging business downtime can be and how vital it is to get your organisation back up and running as quickly as possible and with as little disruption.

Contact SupportSupport Availability

Please have your contract number ready to assist with your call.

Telephone: +44 (0) 1453 847 009

US Toll Free: 1-866-TEC-CBMR

Email: cbmr(at)cristie.com

05:00 to 17:00 Eastern Standard Time (EST) Monday to Friday

Out-of-Hours support available to customers with a valid Support Agreement - Severity 1* issues only

UK Bank Holidays (detailed below) classed as Out-of-Hours support - Severity 1* issues only

*Severity 1 issues are defined as: a production server failure, cannot perform recovery, or actual loss of data occurring.

Further Information and Advice


Solutions to minor technical problems and tips and advice relating to Cristie products may be found in the Cristie KnowledgeBase.

UK Bank Holidays 2014

  • Wednesday 1 January
  • Friday 18 April
  • Monday 21 April
  • Monday 5 May
  • Monday 26 May
  • Monday 25 August
  • Thursday 25 December
  • Friday 26 December
     


    See how Cristie can help protect your business today - download a free 30 day trial to find the ideal solution for you........................... "Thanks for your extremely short response time, you are absolutely market leader on customer response! Makes my IT life easy" - TOYOTA Material Handling Europe........................... "We chose TBMR because it allowed us to meet our customer's 2 hour SLA at a significantly lower cost than clustering or other alternatives"........................... "In addition to a strong product suite, Cristie has demonstrated very responsive support to our technical team. With strong products and exceptional support, Cristie continues to be a valuable asset to our team" - Manager, Global Services department, large US company........................... "As a project manager supporting a large US government web farm, it is essential to have a reliable and speedy full server recovery capability that supports multiple OS platforms. The Cristie Bare Machine Recovery product suite, with its integration to the Tivoli Storage Manager solution, delivers that capability" - Global Outsourcing Company...........................