• Support

support

We understand how critical and damaging business downtime can be and how vital it is to get your organisation back up and running quickly and with as little disruption as possible. All Cristie software purchased through our partners, includes 12 months software support & maintenance, this includes free access to:

  • The Cristie community forum
  • Technical support by telephone and email for full and trial users
  • Upgrades to the latest release of the software
  • Assistance in setting up and testing software for evaluation purposes or for a proof of concept

Our first class support team are available 24 hours a day, 7 days a week throughout the year for Priority One issues, to ensure they are on hand when needed. Our support team are a committed, knowledgeable and friendly group, that can provide assistance for any of the supported operating systems (Windows, Linux, Solaris and AIX) that our software caters for.

did you know?

Solutions to minor technical problems, tips and advice relating to Cristie products can be found at the Cristie forum. Our support and technical team are frequently updating this area, so that question you may just have might have been already answered. Take a look for yourself >

support contact and availability

  • Monday to Friday 09:00 to 22:00 (GMT)
  • Please have your contract number ready to assist with your call
  • Telephone (UK): +44 (0) 1453 847009
  • Telephone US Toll Free: 1-866-TEC-CBMR
  • Email: support@cristie.com

out of hours support

  • available to customers with a valid Support Agreement
  • for severity 1* issues only (*production server failure, cannot perform recovery, or actual loss of data occurring)
  • severity 1 excludes DR testing or exercises, without prior arrangement with Cristie Support

UK bank holidays 2017

  • Friday 14 April
  • Monday 17 April
  • Monday 1 May
  • Monday 29 May
  • Monday 28 August
  • Monday 25 December
  • Tuesday 26 December

Cristie Software

Cristie Software