DocumentationSupport
Cristie’s dedicated support team are on hand to assist full and trial users.
All Cristie software purchased from IBM or through other Cristie partners includes 12 months of software maintenance from Cristie. Software maintenance provides users with free upgrades to the latest releases of the software, as well as free technical support by phone and email.
Cristie will also provide assistance in setting up and testing software for evaluation purposes or for a proof of concept.
05:00 to 17:00 Eastern Standard Time (EST) Monday to Friday
Out-of-Hours support available to customers with a valid Support Agreement - Severity 1* issues only
UK Bank Holidays (detailed below) classed as Out-of-Hours support - Severity 1* issues only
*Severity 1 issues are defined as: a production server failure, cannot perform recovery, or actual loss of data occuring
Please have your contract number ready to assist with your call.
Telephone: +44 (0) 1453 847 009
US Toll Free: 1-866-TEC-CBMR
Email: cbmr@cristie.com
Further Information and Advice
Solutions to minor technical problems and tips and advice relating to Cristie products may be found in the Cristie KnowledgeBase.
UK Bank Holidays 2012
- Monday 2 January
- Friday 6 April
- Monday 9 April
- Monday 7 May
- Monday 4 June
- Tuesday 5 June
- Monday 27 August
- Tuesday 25 December
- Wednesday 26 December